How can we help?

Your payment is held safely until you confirm the item arrived as described. If it didn't, report it from your order within 2 days of delivery and we'll help, including a full refund where it applies.

The item price, postage, and a Buyer Protection fee of £0.80 + 6% of the item price (never more than £25.00). You see the full total before you pay.

Yes. Tap "Message seller" on the listing to ask about fabric, fit, measurements or anything else. Keep all chat and payments on Retaged so you stay protected.

By card at Retaged checkout. Payments are handled securely by Stripe, and Retaged never sees your full card details. Never pay a seller by bank transfer, PayPal or cash: those payments aren't protected.

Someone is paying for it right now. The item is held for them for up to 30 minutes. If they don't finish paying, it goes back on sale automatically.

Yes, until the seller posts it: open the order and tap "Ask to cancel". If the seller agrees, you get a full refund straight away. Once it's posted, it can't be cancelled.

Most sellers on Retaged are private people, so there's no automatic right to return an item because you changed your mind or it doesn't fit. Check the size and measurements, and ask the seller before you buy.